SERVICE USE

User is hereby allowed to use the hot box Service subject to acceptance of the terms and conditions and the Privacy Policy mentioned here. Hotbox retains the right to change the Termsfrom time to time and such modified Terms shall be immediately applicable. Every time you use the Hotbox Service shall constitute your acceptance of changes made to Terms. For detailed terms, please refer to our website www.hotboxkitchen.com

• Smart foodie Kitchen company incorporated and registered in India with
  GSTIN: 32AEKFS7101JZ2
  Smart foodie kitchen is a partnership firm under The Indian Partnership Act, 1932 was enacted in India in 1932
• Mailing Address as per record available in Registrar office
  Registered address: Sudarshana Junction, Pipeline Rd, Palarivattom, Ernakulam, Kerala682025
• Smart foodie Kitchen has its own brand Hotbox Kitchen
  Smart foodie Kitchen is the data controller for the personal data collected through thisPlatform
• Hotbox is a platform Single vendor Multistore food delivery app, that works like cloud kitchen or dark kitchen mode, with delivery and takes away options available. We have here customers one side and Hotbox kitchens outlets are on another side.
• Hotbox is the platform for ordering food online from Smart foodie kitchen outlets and kitchens only. Payment gateway and pay-on-delivery modes are available for payment in our application

BILLING & ORDERING

The length of your billing cycle will depend on the type of dishes that you choose when you signed up for the service. You can sign up for Hotbox by entering your Mobile number, One-time password in your entered mobile number, your email id, and password
To your account with a third party (Razorpay for online) as a Payment Method. You can find the billing information about your order by visiting “Order History”.
Updating your Payment Methods: You can update your Payment Methods by going to the ‘My Account page. We may also update your Payment Methods using the information provided by the payment service providers.

PAYMENT TERM & CONDITIONS

We have online and cash-on-delivery options available for payments. We used the Razorpay payment gateway. So online payments are subject to terms and Razorpay Software Private Limited’s terms and conditions are also applicable

CANCELATION & REFUND POLICY

Cancelation is only applicable before shipping the order
Once the refund is approved by Hotbox, Refund will be credited to the customer in case of any cancellations within 7-8 working days (Bank holidays may affect refund credit in the bank account ) received in your original payment method

PASSWORD AND ACCOUNT ACCESS

The member who created the Hotbox account (the "Account Owner") is responsible for any activity that occurs through the Hotbox account.
To maintain control over the account and to prevent anyone from accessing the account (which would include information on the viewing history for the account), the Account Owner should maintain control over the Hotbox-ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold to protect you, Hotbox, or our partners from identity theft or other fraudulent activity.
Warranties and Limitations on Liability. The Hotbox service is provided "as is" and without warranty or condition. Our service may not be uninterrupted or error-free. You waive all special, indirect, and consequential damages against us. These terms will not limit any non-waivable warranties or mandatory consumer protection rights that apply to you. We are only a platform that brings buyers and sellers together. The transaction is only between seller and buyer. To help the buyer ascertain the quality of sellers, we have included a section called “Comments / Reviews”.
Class Action Waiver. WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND Hotbox AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Hotbox agree otherwise, the court may not consolidate more than one person's claims with your claims and may not otherwise preside over any form of a representative or class proceeding.

MISCELLANEOUS

GOVERNING LAW

These Terms of Use shall be governed by and construed by the laws of the Country. Your Responsibility.
You are fully responsible for the decisions that You made to use Applications, Services, Third-Party Content, Offers, or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening, or harassing behaviors when using Services, Third-Party Content, Offers, or Payment Method. You are fully responsible for any loss and/or claim arising from the use of the Application, Services, Third-Party Content, Offers, or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti- terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.

LIMITATION OF OUR RESPONSIBILITY

We provide Application as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the Application will fulfill Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which is fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not be responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider or Your failure or mistake in complying with Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s Terms of Use. Application may experience limitations, delays, and other issues contained in the use of the internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage, or loss arising from such problems. However, we still supervise to ensure smooth uses of the Application and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies’ requirements. We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment, Method Provider. We are providing the ‘Comments / Reviews’ option under every seller of Products or Services for you to take the right decisions. Please validate ‘Comments / Reviews’ before buying products or availing services. Hotbox will not be responsible for negative Comments / Reviews on Hotbox by Users.
Actions We Consider Necessary
If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes, or other actions that are contrary to this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to Application, including Services, Third-Party Content, Offers and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties and/or conduct other actions that We consider necessary, including criminal and civil law proceedings. We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, concerning: Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion, and race You conducted toward the Service Provider or User.
Physical harassment or violence you conducted toward the Service Provider or User; and/or Sexual harassment or violence, either verbally or physically, you conducted toward the Service Provider or User.
This provision applies vice-versa when You experience the same acts of violence mentioned above by the Service Provider.

CUSTOMER SUPPORT

To find more information about our service and its features or if you need assistance with your account, please visit the Hotbox Help Centre on our website. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.

SURVIVAL

If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

CHANGES TO TERMS OF USE AND ASSIGNMENT

Hotbox may, from time to time, change these Terms of Use. We will notify you at least 5 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

ELECTRONIC COMMUNICATIONS

We will send you information relating to your account (e.g., payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.